Privacy Policy

At Basma, we are committed to protecting your privacy and using the data that you give us in a confidential manner.

How we manage your information

We collect data from customers when they register or buy our services. Visitors to our website are not required to register in order to browse our web pages but they do need to provide a level of information in order to access our services.

When you register, you will be asked to provide your full name and email address. You will also be required to choose a password in order to access our full range of services. We would advise you to select a password that is at least 8 characters long and has a combination of letters, numbers and symbols.

When you purchase our services, you will be asked to provide your full postal address and debit/credit card details. You will also be asked to provide us with medical information that is necessary in order for us to provide you with the appropriate dental aligner treatment.

We also collect information of a more general nature, such as internet protocol addresses and browsers. Please note that we do not store debit or credit card details.

There are a number of reasons why we use and manage your information. First of all, we require certain medical and dental information in order for our doctors to be able to build dental treatment plans. We also require other pieces of personal information in order to process orders.

Finally, because we are committed to great customer service, we evaluate the information that we receive in order to improve the way we deliver our services.

Our promise to you

As an ethical company, we guarantee that we will not sell or pass your information to any other company or organization without your consent. The only exceptions to this rule are: (1) where we have to give data access to our reputable website management company (which is obliged to keep any such information confidential) for repair or update purposes; and (2) where we are required to provide the data in order to comply with the law, such as to satisfy the demands of a court order or other judicial proceedings.

We use credit card processing organizations in order to collect payment for our services. We ensure that these organizations do not retain, share or use your personal information for any purpose other than for processing the payments for the services that you wished to receive.

How we protect your information

We are dedicated to protecting the security of your data. In order to do this, we use a number oftop-quality security measures, including encryption of payment measures using secure socket layer technology (SSL). We are committed to providing a safe and secure online payment system to our customers.

We adopt industry standard measures to protect your data at all times. While you should be aware that no organization can fully guarantee safe storage of information, we do our utmost to ensure that your data remains secure.

Correcting/amending your personal data

As a registered user of Basma, you are able to edit and correct your information at any time.

If you wish to close your account, we may be required to retain some of your personal information following the closure in order to comply with legal obligations or other agreements.

Cookies

As with many other websites, we use cookies to gather information about visitors and website traffic. This is done to monitor and improve your visitor experience.

We do not link the information we store in cookies to any part of your personal information. You are free to refuse to have cookies stored on your computer but you may not be able to access all areas of our website as a result. The information that we gain from cookies is not at a personalized level and is only evaluated in aggregate in order to improve the visitor experience.

Your consent

By using our website, you give consent to our implementation of this privacy policy. We reserve the right to amend, update or improve this policy at any time. If we make major changes to it, we will promote the amendments on our website and by email.

Questions, complaints or comments

If you have any questions or comments to make about this privacy policy, please contact us at [email protected]